To Our Intermediary Clients
Our Due Diligence Process: Transparency and Loyalty
You entrust us with a request originating from your client. We thank you for it.
Why This Verification Is Essential
Before submitting a file to our partners for feasibility analysis, they must be able to process this request securely and in full compliance. They need one essential guarantee: that the request genuinely emanates from the end client themselves, through you, their legitimate intermediary, and not from an arrangement sourced on the internet without their consent or knowledge.
This verification protects all parties:
- It protects your client against the unauthorised use of their identity or project.
- It protects you, the intermediary, by demonstrating the solidity and authenticity of your mandate.
- It protects our partners by enabling them to operate on sound and transparent foundations.
How It Works
As part of our compliance procedures, it may be necessary for our partners or ourselves to interact directly with your client. Any such interaction shall strictly adhere to the following three rules:
1. Prior Notification
You are systematically informed, from the very start of our exchanges, of the possibility of a direct contact within the framework of this verification.
2. Strictly Limited Scope
This contact shall never address the commercial terms of the transaction, which remain your exclusive prerogative. It is solely dedicated to confirming the authenticity of the request and the identity of the end client.
3. Transparency
Should a direct contact prove necessary, you will be informed accordingly.
A Simple Step to Streamline the Process
We invite you to inform your client, from the beginning of your mission, that they may be contacted by us or by our partners as part of this compliance verification. This upfront transparency reinforces the trust of all parties and accelerates the processing of the file.
This commitment to transparency is the guarantee of a loyal, secure, and lasting collaboration.
📌 Related: Discover the coordination rules we apply with our expert partners during file verification: File Verification Coordination: Rules for Partners and Experts.